Tracking APIs Degraded Performance

Resolved

This incident has been resolved.
Posted Aug 27, 2024 - 07:34 AEST

Update

We are continuing to investigate this issue.
Posted Aug 26, 2024 - 14:24 AEST

Update

We are continuing to investigate this issue.
Posted Aug 26, 2024 - 14:22 AEST

Update

Please note that we are currently experiencing degradation to the Tracking API and Delivery Choice APIs.

Our teams are currently investigating and we will keep you informed as we work to resolve the issue.

Users may observe alternative tracking descriptions (values) in a small number of responses provided by the Track Item API while we work to remediate the incident.
Posted Aug 26, 2024 - 14:22 AEST

Investigating

Please note that we are currently experiencing degradation to the Tracking API and Delivery Choice APIs.
Our teams are currently investigating and we will keep you informed as we work to resolve the issue.

Users may observe alternative tracking descriptions (values) in a small number of responses provided by the Track Item API while we work to remediate the incident.
Posted Aug 26, 2024 - 02:15 AEST
This incident affected: Shipping & Tracking APIs (Tracking) and Delivery Choices Services (Tracking_v1).