Tracking Event Notification Service (TENS) API Degradation

Resolved

This incident has been resolved.
Posted Sep 23, 2026 - 13:44 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 23, 2026 - 13:44 AEST

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 23, 2026 - 13:44 AEST

Investigating

We are currently experiencing technical issues that are intermittently impacting Tracking Event Notification Service (TENS) services. Our teams are working hard to resolve this as quickly as possible. We sincerely apologise for any inconvenience.
Posted Sep 23, 2026 - 12:36 AEST
This incident affected: Shipping & Tracking APIs (Tracking Event Notification Service (TENS)).